Please read these Terms and Conditions carefully before booking with us. They set out your rights and our obligations to you. If there is anything within these Terms and Conditions that you do not understand, then please contact us to discuss what this means for you. If you do not agree with these Terms and Conditions, you must not make a booking with us.
We are members of IAGTO, the recognised trade industry body for golf tour operators.
These terms and conditions (the “Terms and Conditions”), together with the provisions within your confirmation of booking (“Confirmation Invoice “) set out the terms on which you book travel arrangements with Fairways of the World (“we”, “us”, “our”).
Fairways of the World is a trading name of Your Oyster Travel whose registered office is at 3 Woodlands Drive, Wychwood Park, Weston, Cheshire, CW25GU
The travel arrangements you see on this website are provided by third parties, which are responsible for the provision of the travel arrangements you have booked (the “Supplier Principal(s)”). We do not own, control or operate those Supplier Principals or the accommodation, transport, golf facilities or other arrangements which you book through us. All the travel arrangements which feature on this website or are sold by us as an agent for the actual Supplier Principals of the travel arrangements.
1) Agency Terms for Bookings
1.1 This is where we offer Hotel accommodation with golf in Europe or Rest of World, where the golf element is on site and part of the hotels facilities that can be used by the customers as part of its overall general facilities. These hotel bookings can include hotels, self catering and other types of accommodation.
1.2 These are the terms on which we will act as an agent for the hotels and will arrange a contract with the hotel on your behalf for the travel arrangement(s) you have selected. When arranging your plans we will arrange for you to enter into a separate contract with the Supplier Principal of the travel arrangement named on your Confirmation Invoice. You will enter into a client contract with the service provider. A contract will only come into existence between you and us / the Supplier Principal when you have paid the price payable on booking and we have issued our Booking Confirmation to you.
1.3 As an agent we accept no responsibility for the acts or omissions of the Supplier Principal or for the travel arrangements provided by it including the use of its facilities and services with whom you have a contract. The Supplier Principal’s own terms and conditions will also apply to your booking – please ask us for copies of these if you require them.
1.4 All hotel accommodation arrangements which we feature on our website are not an offer by us to sell those travel arrangements, but an invitation to you to make an offer to the Supplier Principal of these sorts of travel arrangements. We are authorised to accept that offer on behalf of the Supplier Principal or to reject it. A contract exists between you and the Supplier Principal as soon as we issue our Confirmation Invoice.
1.5 Post the initial booking that we facilitate, we then assist in facilitating the organisation of tee times on behalf of the customer acting as an agent that we will confirm after a minimum 24 hours later from the initial contract. We will do everything possible to confirm any future requested tee times, however ‘hotels’ do reserve their rights to alter preferred tee times. As we act as an agent for the hotel, we can only allow the hotel to make us an offer on what tee times maybe available and we will do our best to confirm your preferred arrangements.
1.6 As the agent we bear no responsibility for the provision of the accommodation including all facilities and services by the hotel. Our responsibilities are limited to making the booking in line with your instructions. We do not accept responsibility for any information about the hotel that we pass on to you in good faith or for the changes the hotel might make to your bookings and services with or without our knowledge. We are not responsible for slow play or operation of the golf course and players maybe team up in 4 balls with other groups. This is at the discretion of the ‘Hotel.’
1.7 Your hotel booking contract does not include any other services that you may use or purchase whilst at the accommodation other than those specifically included in the price of your break as set out in your booking confirmation. You must pay the hotel directly for such additional services. These may include but not limited to other booked rounds of golf, spa treatments and leisure facilities, tennis lessons, other activities , purchases from pro shops and any meals and drinks not stated to be included in the price of your break.
1.8 If you ask us to book additional services, such as transport or rounds of golf that are not offered under the hotel providers contract we will facilitate this on your behalf. It is important to note that if these additional service amount to 25% or more of the total booking value we issue separate confirmation invoices for such services and we will arrange for you to enter into contracts with each of the service providers. For the avoidance of doubt minor transport services such as local transfers are not capable of forming a ‘package’ and, if required, will be included in the total price of the travel arrangements that we book on our clients behalf.
1.9 In doing so none of the travel arrangements that we offer on our website are classed as ‘packages’ as defined in The Package Travel and Linked Travel Arrangements Regulations 2018.
1.10 If you have any special requests you must let us know during the booking process. We will attempt to pass on all reasonable requests to the suppliers at our sole discretion, but we cannot guarantee that such requests will be met by them including reserving the tee times that are preferred for you. If you have a medical condition or a member of your party is a person of reduced mobility, please let us know before making a booking so we can ensure that the Package is suitable for you
1.11 Once you make your initial enquiry about any of the travel arrangements offered on our site we will
- Confirm the price of the proposed travel arrangements. We may change the advertised price of any travel arrangements from time to time. We try hard to make sure that the advertised price is the most up-to-date price, but prices can change at short notice, for example due to fluctuations in currency. We will confirm the actual price at the time of booking.
- Enquire about the availability of the proposed travel arrangements with our supplier partners.
- Confirm the availability options available to you.
1.12 The person making your booking (the “Lead Contact“) will be the person responsible for the booking. The Lead Contact shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests, for paying additional charges in relation to the booking and for all other matters concerning the booking. The Lead Contact must be at least 18 years of age at the time of the booking and one of the passengers in the booking. If the Lead Contact is not over 18 and a UK or Irish resident we reserve the right to cancel your booking and charge a 100% cancellation fee in respect of the complete booking. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of all members of your party these Terms and Conditions and the conditions of the relevant supplier(s). The Lead Contact must ensure and hereby confirms that the details provided for all parties to the booking are full and accurate and that all passenger names given to us accord exactly with their travel documentation.
1.13 When you make your booking you must pay a deposit per person which will be notified to you at the time of booking. The time limit in which you have to pay is variable and will be notified to you at the time of booking. In some instances, depending upon the lead time between your booking date and commencement date, payment may be due in full at the time of booking. Failure to pay your balance in full by the specified deadlines will result in the cancellation of your booking and the application of the cancellation charges referred to below.
1.14 A deposit will be required at the time of booking and your balance must be paid before the date specified on your travel confirmation which is normally no later than 60 days prior to travel for all international breaks.
1.15 Full payment will be required should you book within eight weeks of travel in the case an international break
1.16 Only once the price and availability have been agreed will we issue a confirmation invoice and request an initial payment. The required payment at this stage may be a deposit or payment in full depending on the offer from our supplier partner and the timescale prior to arrival that the booking is made. We will always make you aware of the required initial payment prior to issuing the confirmation invoice.
1.17 It is your responsibility to check the documents you receive (including all names, dates and timings are correct) and to notify us of any errors within 48 hours of receipt. If errors for which you hold us at fault are reported after this time, we cannot be held responsible for any costs associated with correcting these and the relevant terms regarding changes will apply.
1.18 Any payments made to us will be held on trust, in our bank account, until such time that we make payment on our clients behalf to the Supplier Principals. We do not recognise any profit, and therefore any margin or payment to ourselves, until such time that our clients travel arrangements are completed in full.
1.19 We may change the price of your travel arrangements after we have issued our Confirmation Invoice in order to pass on to you changes in: (i) the level of taxes or fees on the travel services included in your booking imposed by third parties other than the Supplier Principals, including tourist taxes, or (ii) the exchange rates relevant to the travel arrangements. We shall only be able to change the price in this way if we notify you of any price increase at least 20 days before your arrival date, together with a calculation and an explanation for this change.
1.20 We will absorb 2% and you will not be charged for any increases equivalent to 2% of the price of your booking. You will be required to meet any increase between 2% and 5%. If we have to increase the price of your booking by more than 5%, you will have the option of continuing with the booking and meeting the extra costs (above 2%) or of cancelling with a credit note of any money you have paid to us, except any charges we have incurred for amendments. If you decide to cancel the booking, you must do so within seven working days of the issue of the revised Confirmation Invoice.
1.21 If the price of your travel arrangements are increased by more than 5% of its total price, then you may:
- accept and pay for the price increase;
- reject the price increase and terminate your Package booking with a full refund; or
- reject the price increase, terminate your Package booking and take an alternative one if we decide to offer this. If you decide to take an alternative Package, we will inform you of its impact on the price of your booking. If the alternative Package is of a lower quality or cost, you may be entitled to a price reduction.
1.22 We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the price increase. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the travel arrangements and provide you with a refund.
1.23 If you wish to make a change to your booking after we have issued our Confirmation Invoice, please contact us. We do not have a legal obligation to make such changes but we may, at our sole discretion, try to accommodate your request. Please understand that it is often not possible for us to do so as changes may depend on availability and the terms and conditions of the Supplier Principals.
1.24 If we agree to make a change, you agree to pay us an administration charge of £25 in making your required change plus any cost we incur in making the change (including, without limitation, charges which are imposed on us by the Supplier Principals for making the change). This could be substantial and such costs tend to increase the closer to the departure date that the change is made.
1.25 You may transfer your Package booking to another person who satisfies all the conditions applicable to the Package booking, subject to you and the other person accepting that you will both be liable, jointly and individually, for full payment of any balance due to be paid and any fees, charges or other costs arising from the transfer. We shall notify you of these costs upon receipt of your request to transfer. You will need to give us reasonable notice of this change so that we can make the necessary arrangements, but 7 days before departure shall be considered to be reasonable.
1.26 As the arrangements which make up your travel arrangements are planned many months in advance, from time to time we may need to make a change to your travel arrangements. We reserve the right to do so at any time. Most changes are minor changes, however, occasionally we have to notify customers of a significant change that we are constrained to make to the main characteristics of the travel arrangements, or where we cannot fulfil any of your special requirements which we have accepted.
1.27 In the unlikely event that we have to make a significant change to your Package booking, we will tell you as soon as reasonably possible. You will then have the option to:
- accept the proposed change. If this results in travel arrangements of lower quality or cost, you may be entitled to a price reduction
- reject the proposed change and terminate your travel arrangements with a full refund; or
- reject the proposed change, terminate your travel arrangements and take an alternative one if we decide to offer this. If you decide to take an alternative travel arrangement, we will inform you of its impact on the price of your booking. If the alternative travel arrangement is of a lower quality or cost, you may be entitled to a price reduction
1.28 We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the relevant changes. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the travel arrangements and provide you with a refund.
1.29 Conditional bookings cannot be accepted i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
1.30 Fairways of the World.com accepts the following forms of payment:
- Bank transfers
2) Cancellation of Your Booking
2.1 You or a nominated member of your party may cancel your booking at any time by giving us written notice by an email to: firstname.lastname@example.org. Any such notice of the cancellation must be given by the Lead Contact on the booking.
2.2 If you cancel your booking for any reason that would be considered as a disinclination to travel, which would include but is not limited to any medical condition, you will have to pay the cancellation charges of the relevant supplier. You will also be charged a cancellation fee per person, per booking, which reflects the losses and costs which we have incurred in cancelling the booking. These have been set out below:
- More than 42 days prior to departure – Loss of full deposit paid plus any additional cancellation charges from the supplier(s) (up to 100% of booking value).
- 41-29 days inclusive prior to departure – £30 administration fee per person plus loss of full deposit paid and any additional cancellations charges from the supplier(s) (up to 100% of booking value).
- 28-0 days inclusive prior to departure – Full value of booking.
2.3 You shall have the right to cancel your booking before the start of the travel arrangements without paying any cancellation charges in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity and we have confirmed to you that they will significantly affect the performance of the travel arrangements. For the avoidance of doubt this would include any travel restrictions (‘travel bans’) imposed either by the UK government or the destination country authorites. If you cancel in this circumstance, we shall provide you will a full refund of any payments made in relation to your booking but you will not be entitled to compensation.
2.4 Your Supplier Principal may change or cancel your booking in accordance with its terms and conditions. Should it do so, we will let you know as soon as we become aware of this. In these circumstances, your position regarding the booking will depend upon the relevant Supplier Principal’s terms and conditions. If you are notified of any change to your travel arrangements by your Supplier Principal directly, it is your responsibility to act upon this information and update us.
2.5 On very rare occasions, we may have to cancel your travel arrangements and we reserve the right to do so. If we have to do so, we will notify you as soon as possible. We will also offer you alternative travel arrangements if we are able to do, and inform you of its impact on the price of your booking. If the alternative travel arrangement is of a lower quality or cost, you may be entitled to a price reduction. If we cannot offer you an alternative, or even if you just prefer, we will provide you with a full refund of any payments made for the travel arrangements.
3.1 Your contract for your booking is with the Supplier Principal providing the travel arrangement named on your Confirmation Invoice. It is that Supplier Principal which is responsible for anything which goes wrong with your booking.
3.2 We act only as an agent in making your booking for the travel arrangement. We do not own or control these travel arrangements. Accordingly, we have no liability or responsibility for anything which goes wrong with your booking unless caused by our own negligence or that of our servants or agents.
3.3 Since we act solely as an agent processing your booking for the travel arrangement, the only circumstances in which we are likely to be negligent is in relation to the provision of dates or other information between you and the relevant Supplier Principal.
3.4 If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of the cost of your booking.
3.5 Whilst we do not ourselves own or provide any of the travel arrangements which make up your booking, these are provided by third party suppliers (which may be the Supplier Principal(s) or one of its suppliers), You must tell us immediately of any failure to perform or improper performance of your travel arrangements (“Failure”). This will give us the opportunity to resolve the Failure whilst you are on your holiday. If we refuse to do so, or if it is necessary to remedy the Failure immediately, then you may resolve the Failure yourself and request reimbursement of reasonable expenses from us. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs.
3.6 If a significant proportion of the travel services included cannot be provided as agreed in the booking, we shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the travel arrangements. The alternative arrangements shall, where possible, be of equivalent or higher quality than those specified in your booking. Where they are of lower quality you will be entitled to a price reduction as described. You may only reject the alternative arrangements we offer to you if they are not comparable to what was agreed in the booking or if the price reduction is inadequate. If you do reject the alternative arrangements, or if we are not able to offer them, then you may, where appropriate, be entitled to a price reduction.
3.7 Our obligations, and those of the Supplier Principals providing any service or facility involved in any of your booking, are to take reasonable skill and care to arrange for the booking or provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. You must therefore show that reasonable skill and care has not been used if you wish to make any claim. Additionally, compliance with any applicable regulatory requirements will be proper performance of our and our suppliers’ obligations. You must therefore show that there has been a Failure if you wish to make a claim.
3.8 You will be entitled to an appropriate price reduction for any period during which there is a Failure, unless the Failure is attributable to you.
3.9 You shall be entitled to receive appropriate compensation from us for any damage you sustain as a result of a Failure except where the Failure is:
- attributable to you;
- attributable to a third party unconnected with the provision of the travel arrangements included in the booking and is unforeseeable or unavoidable; or
- due to Unavoidable and Extraordinary Circumstances.
3.10 We shall not be liable to pay compensation to you in connection with your booking where there are international conventions which limit the extent or the conditions under which compensation would have to be paid by one of the Supplier Principals (or their suppliers). These same limitations will apply to us and in an identical manner as if such limitations applied directly to us. These international conventions include (but are not limited to) the Montreal Convention in respect of travel by air (and all earlier related conventions), the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail (Convention concerning International Carriage by Rail (COTIF) of 9 May 1980), the Geneva Convention in respect of travel by road and the Paris Convention in respect of the provision of accommodation. We shall have the full benefit of any limitation of compensation which is contained in these conventions and any other international conventions which govern the travel arrangements which make up the Package booking. Please ask us for copies of these international conventions if you would like to see them.
3.11 If you are granted compensation or a price reduction by another party in relation to the same Failure which you claim compensation or a price reduction from us, then we may deduct the compensation or price reduction you receive from the other party from that which is payable by us.
3.12 You are obliged to assist us in recovering from any third party any sum which may compensate us for any sums we pay you. In particular, you are obliged to assign to us any rights that you may have against any other person whose acts or omissions have caused or contributed to our legal liability to pay you compensation. You must also provide us with all assistance we may reasonably require.
3.13 Should you become ill whilst on holiday, you must, consult a local doctor and if necessary consult your GP upon your return to the UK. Should you then wish to contact us regarding this illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors.
3.14 Except as set out above, we accept no liability for any claims, losses, expenses, damages or liability for your Package booking, except in cases involving death, injury or illness where we have caused such damage with negligence.
3.15 We take all steps practically possible to ensure that the details given to you on our website are accurate and up to date but we do rely upon the descriptions given to us by the actual suppliers of the services and facilities described. Sometimes the facilities described will be withdrawn for reasons such as course maintenance, bad weather or lack of demand from guests. Where our suppliers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will tell you as soon as possible. Some activities or facilities, water-sports for example, may not be available all year round. There may be a charge for some facilities, for example, buggies, club hire, safety deposit boxes, ironing services, and air-conditioning. In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your destination and accommodation. All hotel accommodation providers reserve the right to collect a refundable breakages deposit on arrival. Any transfer times we quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer.
3.16 We cannot accept any liability for errors within our website descriptions which are as a result of the provision of incorrect information from suppliers
3.17 All ratings given on our site are based on the official ratings of the property. The ratings we use are based on certain criteria being met, which include but are not limited to location of the hotel, facilities at the property and the range of dining options available.
3.18 We consider travel insurance to be essential. It is important that you have sufficient insurance in place to cover you (and your group) whilst you are away. Accordingly, it is a condition of making a booking through us that you have suitable insurance cover for the booking you have made to cover you for the countries and any activities which you expect to take part in. This insurance as a minimum should cover cancellation, baggage loss, accidents and health issues while you are away. You should take your policy details with you. You should contact us to discuss this if you do not already have insurance in place.
4. Your Responsibilities
4.1 It is important that you behave responsibly and with consideration for others during your holiday. Accordingly, to the extent that we, or one of our suppliers, believe that your actions could or have caused disruption or annoyance, or a risk of safety, or damage to property, to us, our suppliers or other customers, or if it is believed that you are not fit to travel, then we may cancel your booking without further liability to you.
4.2 Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative booking arrangements) you may occur as a result of your booking/stay being terminated.
4.3 In the event that your behavior causes loss or damage to any person or property for which we are liable, you agree to compensate us for such loss and damage, together with any legal costs which we may incur in pursuing this claim against you.
4.4 Many golf courses require proper golf attire such as collared shirts, shorts of a certain length, no denim etc. We cannot accept any responsibility in any ruling by the hotel/golf course if you or any of your group is unable to play due to inappropriate attire. Please check before you travel that your group is aware of appropriate golfing attire.
4.5 Knowledge of golf etiquette and the rules of golf are expected by all members of your group. Some golf courses will require handicap certificates before accepting visitors, which we will try to advise you of at the time of booking. It is, however, your obligation to check before making your booking whether or not handicap certificates are required and, if so, to ensure that each member of your group can satisfy the relevant requirements and bring appropriate proof with her/him.
4.6 We consider travel insurance to be essential. It is important that you have sufficient insurance in place to cover you (and your group) whilst you are away. Accordingly, it is a condition of making a booking through us that you have suitable insurance cover for the booking you have made to cover you for the countries and any activities which you expect to take part in. This insurance as a minimum should cover cancellation, baggage loss, accidents and health issues while you are away. You should take your policy details with you. You should contact us to discuss this if you do not already have insurance in place.
5. Golf Courses Responsibilities
5.1 The condition of golf courses varies throughout the year. General golf course maintenance on tee boxes, fairways and greens are an essential feature of golf course preparation. We cannot be held responsible for the impact of such work.
5.2 Bad weather is unavoidable during the course of the year and as a result golf courses may either close or the golf course will operate temporary tees and greens at their sole discretion. Golf courses reserve the right to close or operate temporary tee boxes / greens. In the event of bad weather our ‘Bad Weather Policy’ is as follows:
5.3 Details of each golf course’s ‘Bad Weather Policy’ is available from our Customer Services Team please call 07554 600436. Should you choose not to travel, subject to the policy of the hotel / golf course (our supplier’s) in these circumstances, we will try and postpone your golf holiday; however price supplements may be incurred depending on when your holiday is re-booked. No refunds are available under any circumstance for cancellations made due to golf course closure.
5.4 Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing golf during periods of bad weather. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course. We cannot be held responsible for these occurrences.
5.5 If you are unable to play golf on your break due to golf course closure we will, without guarantee and at our supplier’s discretion, try and obtain green fee vouchers for the golf element of the break. Please note that we sell ‘Winter Holidays’ (October – March) at a discounted rate. Any refund during the Winter Period will not be equivalent to the full green fee and with most winter holidays the golf element is considered complimentary. Any vouchers issued can be used for future bookings with us.
5.6 Golf courses reserve the right to alter confirmed tee times. If your confirmed golf course cancels your reservation or changes your tee time we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel any booking.
5.7 Please also be aware that some golf courses may pair you up with other golfers during peak times.
6 Travel Advice
6.1 Please note that we can provide general information about the passport and visa requirements for your trip, but your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant embassies and/or consulates. Any information supplied by us on these or related matters (such as climate, when to travel, clothing, baggage, personal items etc.) is given as general guidance and in good faith but we do not accept liability for any decisions made on the basis of the information supplied.
6.2 It is your responsibility to have valid travel documents. For up to date UK government health and travel advice please visit, www.gov.uk/foreign-travel-advice, www.hpa.org.uk and www.nathnac.org and contact your GP.
6.3 A passport is necessary to travel to all countries. If you or any member of your party is not a British Citizen or holds a non-British Passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) you are travelling to or through. Neither we, nor the suppliers, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. For more information consult the Foreign & Commonwealth Office website.
6.4 Most European countries enjoy the same level of medical service as Great Britain. However, we recommend you and all members of your party INSURE YOURSELVES ADEQUATELY. If you are visiting EU community countries or Switzerland you may obtain a European Health Insurance Card (EHIC) which has replaced the E111. This card gives you access to state funded health care in these countries at a reduced rate or free of charge. You can obtain your EHIC though the NHS website.
7.1 If anything is not to your satisfaction during your holiday please immediately inform both us and the relevant Supplier Principal (e.g. your hotelier) who will endeavour to resolve your problem. It is important you advise us as well as the Supplier Principal so we can both help to put things right without delay. We believe it is better for everyone to resolve problems that arise during your holiday promptly so that you can enjoy your holiday. However, if your complaint is not resolved locally, please follow this up within 28 days of your return home by emailing us , giving your booking reference and all other relevant information.
7.2 We will acknowledge your letter within 14 days, with a full reply following this within 28 days unless we have been unable to investigate your complaint within this time, in which case a detailed explanation for the delay will be provided and a full reply sent in any event within 56 days. No liability can be accepted for any complaint or claim which is not notified in accordance with the provisions of this paragraph.
7.3 Please send all complaints to email@example.com
7.4 Further to this, you can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
7.5 Please note failure to advise us of problems whilst on holiday, as described above, deprives both us and the suppliers of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero.
7.6 These booking conditions and any dispute or claim arising out of or in connection with them (including all non-contractual disputes or claims) arising out of them, their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction to resolve any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions or their subject matter or formation. If you live in Northern Ireland or Scotland, you may opt for the courts of Northern Ireland or Scotland (as appropriate) to deal with any dispute.
8. Contact details
If you have any queries or concerns regarding your booking, or if you would like to amend or cancel your booking, you may contact us at:
Phone: 07554 600436
Customer Services Department
Fairways of the World.com
3 Woodlands Drive
Wychwood Park CW25GU
We are members of IAGTO, the recognised trade industry body for golf tour operators.
Last Updated: 05 August 2019